xbagi's Privacy Policy
Your personal information is completely safe with us — find out in detail here how it is collected, used, and kept secure.
Introduction & Scope
xbagi is a trusted online gaming platform for players in Bangladesh. We believe that protecting the privacy of your personal information is our first and foremost responsibility. This privacy policy explains how xbagi collects your information, why it is collected, how it is used, and under what circumstances it may be shared with third parties.
This policy applies to all our digital services, including the xbagi website, mobile application, live chat service, and email communications. When you create an account on our platform, play games, place bets, or use our services in any way, your information is processed under this policy.
What Information We Collect
xbagi collects the following types of information to provide accurate and secure services. We collect only the information that is necessary to operate our services.
Personally Identifiable Information
Information you provide at the time of account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Password (stored in encrypted form)
Financial & Payment Information
Information required to complete transactions:
- bKash, Nagad, or Rocket account number
- Bank account details (for bank transfers)
- Deposit and withdrawal history
- Transaction amount and time
Usage & Activity Information
Information collected automatically while using the platform:
- Betting history and play patterns
- Session duration and activity logs
- Balance changes and bonus usage
- Preferred game categories and play times
Technical Information
Information about your device and connection:
- IP address
- Browser type and version
- Operating system
- Cookies and session data
- Referrer URL and navigation path
How Your Information Is Used
xbagi uses the information collected from you only for legitimate and necessary purposes. Each purpose for which we use your information is described in detail below.
2.1 Account Management & Identity Verification
We use your personal information to create, manage, and secure your account. Age verification ensures that only those aged 21 or above are able to use the platform. This information is also essential for preventing unauthorized access to your account and ensuring secure login.
2.2 Financial Transaction Processing
Your payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. This information helps keep a record of every transaction and resolve any financial disputes.
2.3 Customer Service & Support
Our 24/7 live chat and email support team ([email protected]) uses your account information to resolve your issues quickly and effectively. Viewing your previous contact history makes it possible to provide better service.
2.4 Fraud Prevention & Security
We analyze your information to detect unusual transaction patterns, prevent money laundering, and ensure the security of the platform. This is essential for the protection of all users.
2.5 Service Improvement & Personalized Experience
By analyzing your play history and preferences, we can recommend more relevant games for you and improve the overall experience of the platform. This analysis is based on aggregated data and does not identify you individually.
Sharing Information with Third Parties
Your information may be shared with third parties only to the extent necessary, and only in the following limited and specific circumstances:
Payment Processors
The necessary financial information is shared with the relevant payment service providers to complete bKash, Nagad, Rocket, and bank transfers. These organizations follow their own strict privacy policies.
Legal Obligations
We may be required to provide necessary information in response to applicable laws in Bangladesh, court orders, or valid requests from government authorities. In such cases, we will provide only the information that is legally required.
Technology Service Providers
Technology partners who assist with game software, server infrastructure, and security management may have access to limited technical information. They are bound by contract to comply with our privacy standards.
Anti-Fraud Organizations
Relevant information may be shared if specialist assistance is needed to address suspicious activity or prevent money laundering. This maintains the integrity and fairness of the entire platform.
Cookies & Tracking Technology
xbagi uses cookies to improve your browsing experience and to ensure the security of the platform. Cookies are small text files stored in your browser.
Essential Cookies
These cookies are strictly necessary to maintain login sessions, manage security tokens, and perform the core functions of the platform. Without them, the site will not work properly.
Functionality Cookies
These cookies are used to remember your language preferences, game settings, and interface customization. They make each of your visits more convenient.
Analytics Cookies
Anonymous analytics data is collected to understand which parts of the site are used most and where improvements are needed. This information does not directly identify you.
Data Security Measures
xbagi has implemented industry-standard technical and organizational measures to keep your information secure. Our security infrastructure is continuously reviewed and improved.
SSL Encryption
All your data transmissions are protected by 256-bit SSL/TLS encryption.
Firewall Protection
Advanced firewall and DDoS prevention systems protect the server infrastructure.
Password Hashing
Passwords are never stored directly — only encrypted hashes are kept.
Continuous Monitoring
24/7 system monitoring is carried out to detect suspicious activity.
Response to a Data Breach
If a data breach occurs that may put your personal information at risk, xbagi will notify you as soon as possible. You will be clearly informed about the nature of the incident, the potential impact, and the steps we have taken. We maintain a detailed incident response plan to handle such situations.
Data Retention Period
xbagi retains your information only for as long as it is necessary or legally required.
6.1 Information for Active Accounts
All account information, transaction history, and gaming records are retained while your account is active. This information is essential for the secure use of your account.
6.2 After Account Closure
Even after an account is closed or deactivated, certain information such as financial transaction records, fraud prevention data, and information required to meet legal obligations may be retained for a period determined by applicable law.
6.3 Anonymous & Aggregated Data
Anonymized aggregated data from which personal identity has been removed may be retained indefinitely for service improvement purposes. It is not possible to identify you individually from this data.
Your Rights Regarding Your Information
xbagi believes that you should have full control over your own information. You have the following rights, and we are committed to respecting them.
Right to Access
You may request to see what information we hold about you. We will provide you with a copy of that information within a reasonable time.
Right to Rectification
If the information we hold about you is incorrect or incomplete, you may request that it be corrected. You can also update some information yourself in your account settings.
Right to Erasure
In certain circumstances, you may request that your personal information be deleted. However, if there are legal obligations, some information may need to be retained for a specified period.
Right to Object to Processing
You may object to the processing of your information for marketing communications or other specific purposes. If your objection is valid, we will stop that processing.
Protection of Minors' Information
xbagi is a platform for those aged 21 and above only. We do not intentionally collect or process the personal information of anyone under the age of 21. Age is confirmed by verifying the date of birth at the time of registration.
If we become aware that we have inadvertently collected information from a minor, that information will be deleted immediately and the associated account will be closed. Parents or guardians with concerns may contact [email protected].
Policy Changes & Updates
xbagi reserves the right to revise this privacy policy as needed. This policy may be updated in response to significant changes in services, legal requirements, or business operations.
For any significant changes, we will send a notification to your registered email and will clearly announce it on the platform. Continued use of the platform after changes have been made will be considered acceptance of the revised policy.
We recommend that you visit this page regularly and stay updated on any changes to the policy.
Notice Regarding Third-Party Sites
The xbagi platform may sometimes contain references to third-party websites, particularly those of game provider companies (such as Pragmatic Play, JILI, PG Soft, Spribe, etc.). These external sites have their own privacy policies over which xbagi has no control.
We advise you to read the privacy policy of any third-party site before using it. xbagi is not responsible for the practices or information processing of third-party sites.
Questions About Privacy?
Our support team is always ready to answer any questions about this policy or to handle requests related to your information. Contact us via 24/7 live chat or email.
Contact Us via Live Chat